Refund Policy

Welcome to the Glowya Refund Policy. This policy explains our stance on refunds for subscriptions and credits purchased on the Glowya platform.

For Web purchases, the seller named at checkout and on your receipt handles the transaction. If your purchase was sold by Paddle, Paddle's Refund Policy and Buyer Terms apply to the sale and any refund request. Nothing in this policy limits rights you cannot waive under applicable law or any additional rights offered by the seller.

1. General Refund Rule

Glowya provides AI-powered media generation services. The process of generating images and videos utilizing advanced AI models requires immense computational power (GPUs) and incurs significant, immediate costs to us.

Purchases of subscriptions and credits are generally non-refundable once delivered or used, except where applicable law, the seller's refund policy, or a specific offer provides otherwise. A cancellation stops future subscription renewals; it does not by itself refund an earlier payment.

2. Statutory Withdrawal and Refund Rights

Consumers in some jurisdictions, including the EU and UK, may have statutory withdrawal or refund rights for digital products and services. The applicable period and exceptions depend on the purchase, your location, and whether access or use began with any legally required consent. Using credits does not automatically remove a right that applicable law preserves.

For Paddle purchases, Paddle's Refund Policy explains the rights and request methods that apply to your transaction, including any statutory withdrawal period. You may also contact us for help identifying your order and the correct seller.

3. Subscription Cancellations

You can cancel your subscription at any time to prevent future billing. Cancellation means your subscription will not renew at the end of the current billing cycle. You will continue to have access to your purchased credits and subscription benefits until the current billing period expires.

For a Paddle-billed Web subscription, use the management link in your Paddle email or the Paddle customer portal. For a Stripe- or Creem-billed Web subscription, use the corresponding billing portal available in your Glowya account or contact support if you cannot access it. To cancel an iOS subscription, manage it through your Apple ID Account Settings.

4. Disputed Charges and Fraud

If you believe you have been charged in error or suspect fraudulent activity, contact Glowya support and the seller named on your receipt promptly. We can investigate account access and fulfillment issues; the seller or payment provider handles the payment investigation and any resulting refund. This does not limit your right to contact your bank or card provider.

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team at support@glowya.ai.

Please include your account email address, the date of purchase, the seller shown on your receipt, and the reason for your request. Do not send us card numbers or security codes. For a Paddle purchase, you may also submit a request directly through Paddle buyer support. For purchases processed through Stripe, send refund requests to Glowya support. Paddle decides and processes refunds for its transactions under its policy; the time for an approved refund to reach your payment method depends on the payment provider.