Subscription Policy

This Subscription Policy and Payment Terms ("Policy") governs your purchase and use of subscription-based features and credit/point-based services across the Glowya platform, including our Web application and iOS mobile app ("we," "us," or "our").

Digital Delivery Policy

All Glowya subscriptions, VIP memberships, and point-based purchases are digital products. Access to premium features and credits is normally added to your account after payment confirmation. If access is delayed, contact support with your order details. No physical goods will be shipped.

1. Points and Redemption

Certain services within the app require redemption of points. The specific rules for earning and redeeming points are displayed in-app at the time of purchase.

Points Validity

• Points are valid only during their designated validity period.
• After expiration, any unused points will be automatically reset to zero and cannot be reinstated.

2. Subscription Terms and Conditions

By subscribing to Glowya VIP Membership, you agree to the following:

a. Access to Premium Features

VIP Members receive access to advanced tools, content, and materials, which are updated regularly and included as part of your subscription at no additional cost.

b. Subscription Plans

Glowya VIP Membership is available as weekly, monthly, or annual subscriptions. The applicable billing rate depends on the plan you select.

c. Free Trial

• If an offer includes a free or discounted trial, its length, first charge, and later renewal price are shown at checkout. Unless canceled before the first charge, the subscription renews on the schedule shown there.
• Canceling a trial stops future charges. The end of access depends on the offer and the billing platform; check the cancellation confirmation for the effective date.
• Under Apple's terms, you can only redeem a free trial once.

d. Auto-Renewal

• Subscriptions renew on the billing schedule and at the price shown at checkout, unless canceled before the next renewal takes effect.
• For iOS purchases, Apple controls billing and cancellation timing under its own terms. For Web purchases, the seller shown at checkout and on your receipt controls billing; consult its confirmation and management portal for the next charge date.

e. Cancellation and Refunds

iOS Subscriptions: You can manage or cancel your subscription at any time through your Apple ID account settings. For instructions on how to cancel or request a refund for iOS purchases, please visit Apple Support or contact Apple directly.

Web Subscriptions: Check your receipt to identify whether your order used Stripe, Paddle, or Creem. For Paddle orders, use the management link in Paddle's email or the Paddle customer portal to manage payment details or cancel. For Stripe or Creem orders, use the corresponding billing portal in your Glowya account. If a portal is unavailable, contact support@glowya.ai. Cancellation prevents future renewals, subject to the effective date shown by the billing platform. See our Refund Policy and the seller's terms for refund rights.

f. Platform Account Linking

Glowya accounts are synchronized across platforms. Subscriptions purchased via the Apple App Store or via our Web platform provide benefits and credits that can be used across both iOS and Web. However, the billing relationship is tied to the platform where you originally purchased the subscription. You cannot cancel or manage a Web subscription from the Apple App Store, nor can you manage an iOS subscription from the Web billing portal.

3. Customer Support

If you have questions or concerns about your VIP Membership or points redemption, please contact our support team via the "Customer Service" option in the app. We will respond as soon as possible to assist you.

4. Important Notices

• Purchases are generally non-refundable except where applicable law, the seller's refund policy, or Apple's policies for iOS purchases provide otherwise.
• We reserve the right to modify or discontinue any subscription plan, features, or point programs at our discretion, with or without prior notice. Any changes will apply prospectively and will not affect the current billing period.

By purchasing a subscription or redeeming points, you confirm that you have read and agreed to this Policy and our Terms of Service and Privacy Policy.

Contact Information

For additional information or assistance, you may contact us at:

Hangzhou Qingzhou Technology Company Limited
Room 204945, Floor 20, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Street, Binjiang District, Hangzhou, ZHEJIANG 310000, China
Email: support@glowya.ai