Terms of Service

Welcome to Glowya (the "Platform"), which is provided and controlled by Hangzhou Qingzhou Technology Company Limited (the "Company", "we" or "us").

You are reading the Terms of Service (the "Terms"), which govern the relationship and serve as an agreement between you and the Company and set forth the terms and conditions by which you may access and use the Platform and our related websites, services, applications, products and content (collectively, the "Services"). Our Services are provided for private, non-commercial use.

The Terms form a legally binding agreement between you and the Company. By accessing or using the Services you agree to be bound by these Terms.

I. Your Agreement with the Company

1. Individual Users

You must be at least 18 years old or the age of majority in your jurisdiction to create an account and purchase subscriptions. If you are between 13 and 17 years old, you may only use Glowya with the explicit permission and under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Non-individual users

If you are using the Services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

3. Changes to the Terms

We may amend these Terms from time to time. Your continued access or use of the Services after the date of the new Terms constitutes your acceptance.

II. Use of the Services

You are granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use.

Restrictions

You may not:

• Modify, adapt, translate, reverse engineer, or create derivative works of the Services.
• Market, rent or lease the Services for a fee.
• Interfere with the proper working of the Services.
• Use automated scripts to collect information.
• Generate all adult, NSFW, pornographic, or sexually explicit content.
• Generate, distribute, or promote Child Sexual Abuse Material (CSAM). We have a zero-tolerance policy and will report violations to relevant authorities.
• Generate or distribute non-consensual deepfakes, intimate imagery, or any content that defames, harasses, or impersonates real individuals.
• Promote violence, illegal acts, or discrimination.
• Circumvent copyright protections or generate content that infringes upon third-party intellectual property rights (including but not limited to copyrighted characters, logos, or trademarks).

III. Payment

1. Fees

Certain Services (such as VIP accounts) are offered for payment. You agree to pay the fees presented at the time of purchase. All Fees are non-refundable and non-cancellable unless required by law.

2. Payment Methods and Merchant of Record

Payments for iOS mobile app subscriptions are processed via the Apple App Store. For Web subscriptions, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our web orders. Paddle provides all customer service inquiries relating to payments and handles returns. By completing a purchase on the Web, you are conducting the transaction with Paddle, and their specific billing terms and conditions apply.

IV. Intellectual Property Rights

The Services are protected under copyright, patent, and trademark laws. All copyrights are owned by us or our licensors.

V. Content

1. The Company's Content

All content, software, images, text, and logos provided by the Company are owned or licensed by the Company.

2. User-Generated Content and Commercial Use

You retain ownership of the content you submit (User Content). You grant us a license to host, share, and distribute your User Content strictly as necessary to provide the Services. We do NOT claim ownership over your generated outputs.

Depending on your subscription tier, you are granted different usage rights. Users on the Ultra Plan receive full Commercial Usage Rights, meaning you may use the generated content for direct commercial purposes, including but not limited to advertising, client projects, and selling the output. Users on Lite or Pro plans are granted rights for personal and non-commercial use only.

3. Input and Generative AI

You represent that you have all necessary rights to the inputs you upload. You are solely responsible for the inputs and the consequences of providing them.

4. Output Disclaimer

Outputs generated by AI may contain errors or inaccuracies. We make no representation or warranty with respect to the accuracy or reliability of AI-generated output.

VI. Indemnify

You agree to defend and indemnify the Company from any claims arising out of your breach of these Terms.

VII. Exclusion of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND WE MAKE NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED.

VIII. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.

IX. Termination

We reserve the right to suspend or terminate our Services at any time. You may stop using the Services at any time.

X. Miscellaneous

1. Applicable Law and Dispute Resolution

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles. Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.

2. Contact

Questions regarding these terms? Contact us at support@glowya.ai.
Hangzhou Qingzhou Technology Company Limited
Room 204945, Floor 20, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Street, Binjiang District, Hangzhou, ZHEJIANG 310000, China

Supplemental Terms – Jurisdiction Specific

Additional terms apply for users in the United States, California, and the European Union as detailed in the full document.